**Refund and Returns Policy**

Welcome to Emazon, where your satisfaction is our top priority. We understand that sometimes, things don’t work out as planned. That’s why we’ve established a straightforward refund and returns policy to ensure that your shopping experience with us is hassle-free and positive, even when returns are necessary.

**Returns**

You may return most new, unopened items within 15 days of delivery for a full refund. Items should be returned in their original product packaging. Please keep the receipt.

**How to Initiate a Return**

1. **Contact Us**: To begin the return process, please contact our customer service team. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. **Receive Return Authorization**: Our team will review your return request and, upon approval, will provide you with a Return Authorization number and details on where to send your package.

3. **Pack Your Return**: Securely pack the items in the original packaging, if possible. Ensure that all parts, accessories, and manuals are included. Write the Return Authorization number on the outside of the package.

4. **Ship the Item Back**: Send the item back to us using a trackable shipping method. We recommend keeping the shipping receipt until your refund is processed.

**Refunds**

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7-10 business days.

**Exceptions**

Please note that certain items may not be eligible for return, such as:
– Custom or personalized orders
– Digital products
– Items marked as final sale or non-returnable
– Items that have been used or are not in their original condition

If you receive a damaged or defective item, please contact us immediately to address the issue. We will work with you to ensure your satisfaction, either through an exchange or refund.

**Shipping Costs**

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., you received an incorrect or defective item). In such cases, we will cover the cost of return shipping.

**Contact Us**

If you have any questions about our Refund and Returns Policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help make your experience with Emazon as smooth and satisfying as possible.

Thank you for shopping with us. We appreciate your business and look forward to serving you again.

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This Refund and Returns Policy is crafted to be clear and customer-friendly, ensuring users can easily understand their rights and the process for returns and refunds.